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Terms & Conditions

Private Class Terms & Conditions

Ngobrol Yuk

By registering and making a payment for a private class at Ngobrol Yuk, participants are deemed to have read, understood, and agreed to the following terms and conditions.

  1. Duration and Class Package
    • The private class package is valid for 10 sessions or 10 learning hours.
    • 1 session = 60 minutes.
    • Participants can request a duration of more than 60 minutes per meeting, as long as the total time remains 10 learning hours.
    • The class schedule is mutually agreed upon by the participant and the tutor before the class begins.
  2. Package Validity Period
    • The private class package is valid for 2 months starting from the first class.
    • Unused sessions after the validity period expires will be forfeited and cannot be extended.
  3. Class Scheduling
    • The class schedule is determined based on the availability of the tutor and the participant.
    • The date and time filled in during checkout serve as an initial scheduling reference.
    • The final schedule will be confirmed by the Ngobrol Yuk academic team after payment is made.
  4. Cancellation and Rescheduling
    • Participants can cancel or reschedule a class up to 1 hour before the class starts.
    • Cancellations made less than 1 hour before the class starts will be considered a conducted class (session forfeited).
    • Schedule changes must be adjusted according to the tutor’s availability.
  5. Participant Absence
    • If a participant is absent without prior notice, the session will be considered a conducted class.
    • The tutor will only wait a maximum of 15 minutes from the scheduled time.
  6. Trial Class
    • A trial class is available for prospective students who want to experience the learning method at Ngobrol Yuk.
    • The trial class is introductory and does not replace any sessions from the class package.
    • The trial class usually consists of about 20% basic material and 80% explanation of learning methods and strategies.
  7. Tutor Assignment
    • Tutors will be recommended by the Ngobrol Yuk team according to: learning needs, language level, participant’s age, and learning goals.
    • Participants may request a change of tutor if they feel it is not a suitable fit.
  8. Tutor Changes
    • Ngobrol Yuk reserves the right to change tutors under certain conditions such as: tutor schedule changes, emergencies, or other operational reasons.
    • Tutor replacements will be made with tutors of equivalent qualifications.
  9. Class Method
    • Classes are conducted online via Zoom or an agreed-upon platform.
    • Participants are expected to use adequate devices and a stable internet connection.
  10. Certificates
    • Participants who complete the learning package can obtain a certificate of learning from Ngobrol Yuk.
    • Official certificates such as DELE, Goethe, HSK, IELTS, TOEFL, and similar ones can only be obtained through official institutions, but Ngobrol Yuk provides exam preparation classes.
  11. Payment Policy
    • Payments that have been made are non-refundable.
    • Payment is considered as an agreement to all class terms and conditions.
  12. Communication and Coordination
    • After payment, the Ngobrol Yuk team will contact the participant for: schedule confirmation, tutor assignment, and coordination of the first class.

Regular Class Terms & Conditions

Ngobrol Yuk

By registering and making a payment for a regular class at Ngobrol Yuk, participants are deemed to have read, understood, and agreed to the following terms and conditions.

  1. Class System
    • Regular classes are group classes with a limited number of participants.
    • Participants will learn alongside other participants of the same level.
    • The class schedule is determined by Ngobrol Yuk and cannot be changed individually.
  2. Class Schedule
    • The class schedule follows the official schedule announced by Ngobrol Yuk.
    • Participants are expected to follow the designated schedule.
    • Schedule changes can only be made by Ngobrol Yuk under specific conditions.
  3. Learning Duration
    • The duration of each meeting is 90 minutes.
    • One sub-level has a total learning duration of approximately 30 hours depending on the language level.
    • One level generally consists of several sub-levels and can be completed in about 4–9 months, depending on the language level.
  4. Participant Attendance
    • Participants are expected to attend every class meeting according to the schedule.
    • If a participant is unable to attend, the class will still proceed according to the schedule.
    • Absent participants can access the provided class recordings.
  5. Class Recordings
    • All regular classes will be recorded.
    • Class recordings are provided to assist participants who are unable to attend.
    • Recordings can only be used for personal study purposes and must not be distributed.
  6. Level Progression
    • At the end of each sub-level, a final exam will be held.
    • Participants who meet the passing standards can proceed to the next sub-level.
  7. Certificates
    • Participants who have completed one learning level will receive a certificate of learning from Ngobrol Yuk.
    • Official certificates such as DELE, Goethe, HSK, IELTS, TOEFL, and similar ones can only be obtained through official institutions, but Ngobrol Yuk provides exam preparation classes.
  8. Tutors
    • Regular class tutors are assigned by Ngobrol Yuk according to class needs and tutor availability.
    • Tutors can be either local or native speakers.
  9. Cancellation and Refund Policy
    • Regular class payments that have been made are non-refundable.
    • Participants who cannot continue the class after payment are not entitled to a refund.
  10. Trial Class
    • Ngobrol Yuk provides free regular trial classes held periodically to introduce the learning methods before participants register for regular classes.
  11. Learning Etiquette
    • Participants are expected to maintain polite behavior and respect the tutor and other participants during the class.
    • Ngobrol Yuk reserves the right to issue warnings or take action if there are ethical violations during the learning process.
  12. Participant Agreement
    • By registering and making a payment for a regular class, participants are deemed to have read, understood, and agreed to all applicable terms and conditions at Ngobrol Yuk.