Terms & Conditions

Private Class Terms & Conditions

Ngobrol Yuk

By registering and making a payment for a private class at Ngobrol Yuk, participants are deemed to have read, understood, and agreed to the following terms and conditions.

Duration and Class Package
- The private class package is valid for 10 sessions or 10 learning hours.
- 1 session = 60 minutes.
- Participants can request a duration of more than 60 minutes per meeting, as long as the total time remains 10 learning hours.
- The class schedule is mutually agreed upon by the participant and the tutor before the class begins.
Package Validity Period
- The private class package is valid for 2 months starting from the first class.
- Unused sessions after the validity period expires will be forfeited and cannot be extended.
Class Scheduling
- The class schedule is determined based on the availability of the tutor and the participant.
- The date and time filled in during checkout serve as an initial scheduling reference.
- The final schedule will be confirmed by the Ngobrol Yuk academic team after payment is made.
Cancellation and Rescheduling
- Participants can cancel or reschedule a class up to 1 hour before the class starts.
- Cancellations made less than 1 hour before the class starts will be considered a conducted class (session forfeited).
- Schedule changes must be adjusted according to the tutor’s availability.
Participant Absence
- If a participant is absent without prior notice, the session will be considered a conducted class.
- The tutor will only wait a maximum of 15 minutes from the scheduled time.
Trial Class
- A trial class is available for prospective students who want to experience the learning method at Ngobrol Yuk.
- The trial class is introductory and does not replace any sessions from the class package.
- The trial class usually consists of about 20% basic material and 80% explanation of learning methods and strategies.
Tutor Assignment
- Tutors will be recommended by the Ngobrol Yuk team according to: learning needs, language level, participant’s age, and learning goals.
- Participants may request a change of tutor if they feel it is not a suitable fit.
Tutor Changes
- Ngobrol Yuk reserves the right to change tutors under certain conditions such as: tutor schedule changes, emergencies, or other operational reasons.
- Tutor replacements will be made with tutors of equivalent qualifications.
Class Method
- Classes are conducted online via Zoom or an agreed-upon platform.
- Participants are expected to use adequate devices and a stable internet connection.
Certificates
- Participants who complete the learning package can obtain a certificate of learning from Ngobrol Yuk.
- Official certificates such as DELE, Goethe, HSK, IELTS, TOEFL, and similar ones can only be obtained through official institutions, but Ngobrol Yuk provides exam preparation classes.
Payment Policy
- Payments that have been made are non-refundable.
- Payment is considered as an agreement to all class terms and conditions.
Communication and Coordination
- After payment, the Ngobrol Yuk team will contact the participant for: schedule confirmation, tutor assignment, and coordination of the first class.

Regular Class Terms & Conditions

Ngobrol Yuk

By registering and making a payment for a regular class at Ngobrol Yuk, participants are deemed to have read, understood, and agreed to the following terms and conditions.

Class System
- Regular classes are group classes with a limited number of participants.
- Participants will learn alongside other participants of the same level.
- The class schedule is determined by Ngobrol Yuk and cannot be changed individually.
Class Schedule
- The class schedule follows the official schedule announced by Ngobrol Yuk.
- Participants are expected to follow the designated schedule.
- Schedule changes can only be made by Ngobrol Yuk under specific conditions.
Learning Duration
- The duration of each meeting is 90 minutes.
- One sub-level has a total learning duration of approximately 30 hours depending on the language level.
- One level generally consists of several sub-levels and can be completed in about 4–9 months, depending on the language level.
Participant Attendance
- Participants are expected to attend every class meeting according to the schedule.
- If a participant is unable to attend, the class will still proceed according to the schedule.
- Absent participants can access the provided class recordings.
Class Recordings
- All regular classes will be recorded.
- Class recordings are provided to assist participants who are unable to attend.
- Recordings can only be used for personal study purposes and must not be distributed.
Level Progression
- At the end of each sub-level, a final exam will be held.
- Participants who meet the passing standards can proceed to the next sub-level.
Certificates
- Participants who have completed one learning level will receive a certificate of learning from Ngobrol Yuk.
- Official certificates such as DELE, Goethe, HSK, IELTS, TOEFL, and similar ones can only be obtained through official institutions, but Ngobrol Yuk provides exam preparation classes.
Tutors
- Regular class tutors are assigned by Ngobrol Yuk according to class needs and tutor availability.
- Tutors can be either local or native speakers.
Cancellation and Refund Policy
- Regular class payments that have been made are non-refundable.
- Participants who cannot continue the class after payment are not entitled to a refund.
Trial Class
- Ngobrol Yuk provides free regular trial classes held periodically to introduce the learning methods before participants register for regular classes.
Learning Etiquette
- Participants are expected to maintain polite behavior and respect the tutor and other participants during the class.
- Ngobrol Yuk reserves the right to issue warnings or take action if there are ethical violations during the learning process.
Participant Agreement
- By registering and making a payment for a regular class, participants are deemed to have read, understood, and agreed to all applicable terms and conditions at Ngobrol Yuk.